Refund policy
Thank you for shopping with us. We strive to ensure every purchase meets your expectations. Please read our Return & Refund Policy carefully before placing an order, as it outlines your rights and our obligations.
No Returns or Refunds - All Sales Final
All sales are final. We do not accept returns or exchanges for any reason, including but not limited to:
• Change of mind
• Wrong size ordered
• Style preference or fit issues
• Color differences from screen display
• Minor cosmetic imperfections consistent with normal manufacturing
By completing your purchase, you acknowledge and agree to this no-return policy.
Exception: Damaged or Defective Products
We stand behind the quality of our products. We will provide a full refund or replacement (at our sole discretion) if your product arrives damaged, defective, or materially different from its description.
What Qualifies for Refund/Replacement
• Shipping damage: Visible damage upon arrival, including torn packaging, broken items, crushed boxes, or water damage
• Manufacturing defects: Broken zippers, missing components, faulty stitching, seams coming apart, or non-functional features
• Incorrect items: Products that do not match the description on our website, including wrong color, size, material, or style sent in error
• Normal wear and tear from use
• Damage resulting from improper use, care, or washing
• Minor cosmetic imperfections (small thread pulls, slight color variations) that do not affect functionality
• Buyer's remorse or change of preference
• Items damaged after delivery or during customer possession
How to Request a Refund or Replacement for Damaged Items
If you receive a damaged or defective product, please follow these steps:
Contact us within 7 days of delivery. After 7 days, we cannot guarantee acceptance of damage claims.
Email us at: milliganecommerce@gmail.com
Include the following information:
• Your order number
• Clear, high-resolution photos of:
– The damaged or defective item from multiple angles
– The original product packaging (box, bag, tags)
– The shipping box or mailer (if applicable)
• Detailed description of the issue
Our customer service team will review your claim within 48 business hours and notify you of approval or denial via email.
We may request additional photos or information to complete our evaluation.
If your claim is approved:
• Refund Option: Full refund issued to your original payment method within 5-10 business days of approval
• Replacement Option: New item shipped at no cost to you; original damaged item may be kept or disposed of (return not required)
• Partial Refund: In some cases, we may offer a partial refund if the item is usable with minor defects
If your claim is denied:
You will receive an explanation. Decisions are final, but you may contact us if you believe there was an error in our evaluation.
Shipping and Delivery Inspection
• Inspect immediately: Please examine your order upon receipt. Report any visible shipping damage to the carrier and to us within 24 hours
• Document delivery: We recommend recording an unboxing video for high-value items. This provides additional evidence if a damage claim becomes necessary
• Carrier claims: For severe shipping damage where the outer box is visibly crushed or torn, you may need to file a claim with the shipping carrier in addition to contacting us
Approved refunds will be issued to the original payment method used at checkout:
• Credit/Debit Cards: 5-10 business days after approval (timing depends on your bank)
• PayPal: 3-5 business days
• Other payment methods: Up to 10 business days
Note: Refunds do not include original shipping costs unless the error was on our part (wrong item sent, defective product).
Legal Rights and Consumer Protection
This policy complies with U.S. federal and state consumer protection laws. Under the Uniform Commercial Code (UCC) and state consumer protection statutes, consumers have rights to remedies for defective or non-conforming goods, regardless of return policies[3][5][6].
Your statutory rights are not affected by this policy. If you receive a materially defective or non-conforming product, you retain legal remedies under applicable consumer protection laws[5][6].
Some states may have additional requirements for return policies. If you have questions about your state-specific rights, please consult your state's consumer protection office or an attorney.
We reserve the right to modify or update this Return & Refund Policy at any time. Changes will be posted on this page with an updated "Effective Date."
Your continued use of our website and purchase of products after changes are posted constitutes acceptance of the revised policy.
If you have questions about this policy or need to report a damaged or defective item, please contact us:
Email: milliganecommerce@gmail.com
We are committed to providing excellent customer service and resolving any issues promptly and fairly.